Our Guarantee

Store Policies

Our 30-Day Comfort Guarantee

It’s pretty simple. If, within 30 days of receiving your merchandise, you are not, for any reason, completely satisfied with your purchase from The Futon Store Austin, you can exchange that merchandise one time for anything else in the store, with NO RESTOCKING FEE or PERCENTAGE.

Also, you may exchange for anything in the store. If the exchange value is less than the original purchase value, a credit memo will be   issued to the customer for the difference. This credit will be good for one year from the date of original purchase, (unlike the big box    mattress store which charges a hefty restocking fee and you can only exchange for something of equal or greater value in their guarantee).

The Comfort Guarantee applies to standard mattress & futon frame purchases only. Custom built mattresses, odd sizes (California king, extra long, queen or full, etc.),  floor samples, build a beds, any and all accessories, pillows, sheets, protectors, furniture, etc., are not      covered by this policy. Per Texas State Health Department regulations, if your mattress has been stained or soiled in any way, we cannot  exchange it. Please use your waterproof mattress protector!

The customer may return a mattress and leave with a new mattress at no addtional charge. Or, we’ll bring the new mattress to you and take back the prior mattress for a flat delivery fee of $69 anywhere in Austin.

Forms of Payment

We accept all major credit cards, as well as cash and check, and we offer 0% interest financing.

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